
Course Overview
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Entry Requirements
There are no training package entry requirements associated with this qualification; however, the following local entry requirements apply.
- Applicants must be at least age of 18
- Applicants must have completed a minimum of Australian Year 12 satisfactorily or equivalent
- have sound communication skills
- provide an IELTS certificate showing a score of 5.5 or equivalent, with no individual component lower than 5.5, and
- undertake and satisfactorily complete The One International College’s Language, Literacy and Numeracy Assessment and achieve an ACSF Level of 5
- be able to satisfactorily participate in preenrolment interview
COURSE UNITS
Core Units
UNIT CODE |
UNIT NAME |
CHCCCS007 |
Develop and implement service programs |
CHCCOM003 |
Develop workplace communication strategies |
CHCDEV002 |
Analyse impacts of sociological factors on clients in community work and services |
CHCDIV003 |
Manage and promote diversity |
CHCLEG003 |
Manage legal and ethical compliance |
CHCMGT005 |
Facilitate workplace debriefing and support processes |
CHCPRP003 |
Reflect on and improve own professional practice |
HLTWHS004 |
Manage work health and safety |
Elective Units
UNIT CODE |
UNIT NAME |
CHCCCS004 |
Assess co-existing needs |
CHCCSM004 |
Coordinate complex case requirements |
CHCCSM005 |
Develop, facilitate and review all aspects of case management |
CHCCSM006 |
Provide case management supervision |
CHCCSM007 |
Undertake case management in a child protection framework |
CHCADV002 |
Provide advocacy and representation services |
CHCAGE001 |
Facilitate the empowerment of older people |
CHCCCS019 |
Recognise and respond to crisis situations |

CAREER
OPPORTUNITIES
Graduates may work in the following occupations:
> Child Welfare Officer
> Residential Carer
> Social Housing Coordinator
Course Duration and Delivery
The course program is scheduled to be delivered over a 104-week timeframe of full-time study consisting of 80 weeks of scheduled class time plus 24 weeks of breaks.
- Classes are scheduled at 20 hours per week (15 hours face-to-face + 5 hours online learning).
- The course is divided into 8 terms.
- Holiday periods are 3 weeks in duration for every term-break throughout the year.
